In general, it takes us 2-4 weeks to complete an order, depending on how busy we are. Please let us know if you need your stone by a certain date when ordering.

Every customer is important to us, and we strive to satisfy them all. We send a layout for your approval, so we expect you will be pleased with the finished product. We handle returns on a case-by-case basis if they are necessary.

It is very important to us to have repeat customers. We will make every effort to correct any mistakes we make on any pet memorials we create.

Yes, a layout will always be sent before your stone is engraved. Here’s your chance to make sure your stone looks the way you envision it, and to ensure there are no typos. The engraving process will begin once your layout has been approved.

We offer various shipping options to accommodate different needs. Shipping rates are calculated based on factors such as the weight of the package, destination, and selected shipping method. During the checkout process, you will have the opportunity to review and choose from the available shipping options and corresponding rates.

Add the item(s) you wish to purchase to your shopping cart. Click view cart on the right side of the screen. Click checkout or make payment using different types of payment buttons. Enter your name address etc. At checkout, you will see an area with a note to the seller. Add your pet’s name and any text you would like on your stone. After you have completed checkout you will see a “Thank You” message. At the top of the message, you will be able to attach your image. Once we receive your order and photo we will contact you.

Yes, we provide a preview or proof of the customized design for your headstone or memorial. Our team will create a digital proof for your approval once you have placed your order and provided the necessary information. By doing this, you can see how the final product will look and make any changes or approvals you need before we begin production.

Our customer support team can be reached at +1 888 941 2388 or via email at Info@everlastingpetheadstones.com. Whether you need assistance with an order, have questions about our products, or need further information, our dedicated team is here to help.