Shipping information

Shipping Policy:

Thank you for choosing Everlasting Pet Headstones for your pet headstone needs. We are dedicated to providing exceptional products and ensuring a seamless shopping experience, including efficient shipping and delivery services across the US mainland (excluding Alaska and Hawaii).

Order Processing:

Once your order is placed, our team will carefully review and process it. We strive to process all orders promptly and efficiently. Please allow 1-3 business days for order processing, although we make every effort to process orders as quickly as possible.

Shipping Methods:

We partner with reliable shipping carriers to deliver your pet headstone safely to your preferred destination. Depending on the size, weight, and shipping address of your order, we will determine the most suitable carrier to ensure timely and secure delivery.

Shipping Timeframe:

The shipping timeframe for your order will vary based on your location and the shipping method selected during checkout. As a general guideline, please allow an estimated delivery time of 5-10 business days from the date of shipment. Please note that unforeseen circumstances such as weather conditions or carrier delays may occasionally affect delivery times.

Shipping Costs:

Shipping costs will be calculated based on the weight, dimensions, and shipping address of your order. During the checkout process, you will have an opportunity to review the shipping charges before finalizing your purchase. We aim to provide transparent and competitive shipping rates.

Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment and estimate its delivery date. You can also track your order by logging into your account on our website.

Shipping Restrictions:

Please note that at this time, we can only ship within the US mainland (excluding Alaska and Hawaii). We are unable to fulfill orders for international shipping or to P.O. boxes. We apologize for any inconvenience this may cause.

Damaged or Lost Shipments:

While we take great care in packaging our products to withstand the shipping process, occasionally, unforeseen circumstances may result in a damaged or lost shipment. In such cases, please contact our customer service team as soon as possible, providing relevant details and any supporting documentation. We will work diligently to resolve the issue and ensure your satisfaction.

If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer service team. We are here to assist you and provide any necessary support.